Shipment tracking

Smarter tracking. Better experiences.

Ensure delivery visibility and reduce support tickets with our advanced tracking infrastructure that’s fully brandable.

Very good experience. The pricing is fair. They keep up to date with features. And Im always impressed with support. Their employees stay there forever so the turnover is low

- Dave H, CEO

- Jose L, IT Support

I have been very happy with ShipWise. The customer service has been top notch - they always solve our problems very quickly. This software is reliable, functional, efficient and works great for our business.

- Steve H, VP/Ecommerce Strategy

Processing shipments for leading e-commerce and fulfillment companies

Branded tracking

Make tracking part of your brand experience

Replace generic carrier links with a customer-first, conversion-friendly delivery experience that's fully branded and live in minutes.

Post-purchase touchpoint

Strengthen your brand, every step of the way

Every delivery touchpoint is a opportunity to reinforce your brand, reduce support tickets, and build customer loyalty.

Turn tracking into a marketing opportunity

Promote products and offers directly on the tracking page.

Build trust and brand consistency

Replace carrier tracking pages with an on-brand experience.

Reduce “Where is my order?” support tickets

Show real-time updates to cut confusion and support volume.

Drive traffic with upsell promo links

Use banners and promos to drive repeat purchases.

Built for scale

Designed for 3PLs, D2C, and multi-brand sellers

Whether you run a single brand, manage a portfolio of storefronts, or fulfill on behalf of others, we deliver tracking tools that fit your business model and branding needs.

Tracking features

Manage all your tracking from one centralized hub

From real-time updates to custom notifications, you can deliver proactive, branded experiences that reduce friction at scale.

Branded tracking pages

Create a branded tracking page on your website with real-time updates from all your carriers.

Real-time updates

Access up-to-the-minute shipment status updates across all carriers through a single, unified interface.

Multi-carrier sync

Integrate with over 36 different carriers including USPS, UPS, FedEx, DHL, OnTrac, Amazon Shipping and more for comprehensive tracking coverage.

Custom notifications

Tailor how and when your customers receive shipment updates with branded emails that match your brand look and feel.

Comprehensive tracking history

View detailed timelines of each shipment's journey, from origin to destination.

Delivery date estimates

Provide accurate delivery estimates to set clear expectations for your customers.

View all product features

All-in-one platform

Everthing your team needs to track smarter

Give your team full control over tracking, branding, carrier sync, and customer alerts—all from a single, intuitive interface. No toggling between tools. No tech support required.

Learn more about Web App

How it works

Seamless integration, powerful results

Our intuitive system integrates seamlessly with your existing e-commerce setup, providing a straightforward path to optimized shipping.

1. Connect shipping carriers

Link your carrier accounts through Web App or API for seamless data flow.

2. Set your preferences

Define how and when your customers receive shipment updates, including branded email notifications.

3. Monitor shipments

Use filtering options on the Web App's Shipments page to quickly locate packages with your desired status.

4. Automate updates

Benefit from nightly automated updates or manually fetch transit updates as needed.

5. Display tracking information

Retrieve real-time tracking information through our user-friendly Web App or integrate our Tracking API directly into your systems.

Out of the box, DSX was a solid solution for us. I could see from our initial demo that it was going to meet our needs, but the icing on the cake was the fact that DesktopShipper customized the last few features we asked for. They worked hand-in-hand with us to make a program that quite literally does EVERYTHING we need it to. In a world of close box software solutions, this was so refreshing.

ShipWise is the third shipping software we've used in production environment over the last 7 years, and is by the far the best I've encountered. As a 3PL, we ship thousands of packages per day, with the need to account for a multitude of variables in our order data at any given time. DSX has inherently been able to handle these situations in most cases, and the ShipWise team has generally been able to accommodate even our edge cases. Not only would I recommend the software, I have provided real time demonstrations of its usage to mutual 3rd parties.

Nick E.

Application Support Analyst, eFulfillment

Application Support Analyst

eFulfillment

Out of the box, DSX was a solid solution for us. I could see from our initial demo that it was going to meet our needs...They worked hand-in-hand with us to make a program that quite literally does EVERYTHING we need it to. In a world of close-box software solutions, this was so refreshing.

Paul M.

President, lightbulbs.com

President

lightbulbs.com

We've been with ShipWise for over 12 years and never had to look for an alternative solution! In fact, we can't imagine where we would be without ShipWise! Our business has scaled and grown year to year with ShipWise and they come fully loaded with a long list of marketplace channels to integrate with! Some of our favorite features that we use daily is the advanced search filter to separate orders into batches and then bulk print the shipping labels! The software is built to cover all business cases and their customer service team is truly exceptional ... professional, reliable, and always available! Thank you ShipWise team!

Marge

, GameQuest Direct

GameQuest Direct

Very positive overall experience. Over the past 8 years, we have shipped over 600,000 parcels using this software. For a large shipping operation I would highly recommend ShipWise. The rate shopping feature saves a lot of time and money. It is also a compact interface that is very easy to use. It is easy to get new employee up to speed, and ensures items are shipped with the correct postage class.

Daven S.

, Society of St. Vincent de Paul

Society of St. Vincent de Paul

Overall, by far one of the best software packages out there! The Customer Support is ALWAYS the BEST! Any issues that we have ever had in the past, ShipWise Support, has always been able to take care of. Truly know what they are doing!! I enjoy the ease of use. Extremely easy to get around and download updates, add shipping methods. Etc.

Jose L.

IT Support, Verde Fulfillment USA

IT Support

Verde Fulfillment USA

Our experience has been great. Like any software, issues pop up here and there, but they are great with communication and quick to fix it. I'd recommend them to anyone over their competitors! We have been using ShipWise for almost 10 years and there is a reason we are still with them. No one can print labels faster! We have shipped as many as 3000 packages with just 6 stations in a day - no other software could do that! Because of their auto rate shop feature, we are able to ship over 80% of our orders without even touching anything on the computer. You place the item and package on the scale, scan the packing slip barcode, and within 5 seconds the label is printed! BOOM.

Richard A.

, Dollar Hobbyz

Dollar Hobbyz

Elevate Fulfillment used multiple solutions before implementing ShipWise. The web interface, desktop application, and expansive features have made ShipWise the ideal partner for Elevate Fulfillment's multi-client eCommerce facilities. Additionally, the Implementation and Support Teams are amazing and continue to be second to none.

Rick

, Elevate Fulfillment

Elevate Fulfillment

ShipWise has an incredibly supportive team that truly wants to deliver the experience you are looking for out of their platform. They are extremely open to supporting new functionality with a strong business case, and exceptional at translating your business requirements to system implementation. They have risen to every challenge we have given them, and we look forward to continuing to partner with them as our business needs grow and change.

E-fulfillment

ShipWise has enabled us to save money by knowing exactly how much a shipment will cost, and by immediately being able to see what is the cheapest shipping method based on the shipping rules we have implemented in the software. It makes shipping a very easy process for new employees. ShipWise has a team of wonderful staff that are willing to help us overcome any obstacles we face with shipping. Highly recommended. Pros include: - Ability to rate shop all carriers - Easy integration into our order fulfillment software (StoneEdge) - Great customer support -Their team is willing to customize features for our needs - Ability to connect multiple databases for 3PL needs.

Dave M.

GM, Wetsuit Warehouse

Wetsuit Warehouse

FAQs

Have questions? We have answers.

What Transit Updates will I receive?

Created: The shipment has been created but not entered the carrier's system.
In Transit: The shipment is moving through the carrier's network.
Delivered: The shipment has arrived at its Destination.

Which carriers are currently supported?

-USPS
-DHL Domestic
-DHL Express
-UPS
-FedEx
-Aramex
-RRD
-Sendle
-Asendia
-Pitney Bowes Presort
-OSM DOM
-First Mile
-Canada Post
-Landmark

What functions does the Tracking API offer for shipment tracking?

Tracking provides functionalities such as shipment monitoring, status updates, and location information, allowing businesses to offer accurate and up-to-date tracking information to your customers.

Can the Tracking API be integrated with various e-commerce platforms?

Yes, tracking is designed to be platform-agnostic, allowing businesses to integrate it with various e-commerce platforms for a unified and consistent tracking experience. You can view all supported Technology Integrations here. [LINK]

When is the Transit Update available?

The tracking report is run nightly after 5 p.m. PST and can take up to 3 hours to be updated. It only runs packages in a 'Closed' status. The update limits the number of packages it tracks, varying between 10k to 100k based on how many packages you may ship.

Core products

Custom solutions built for your unique shipping problems

No matter your business size or goals, our shipping solutions can be tailored to your needs.

Smarter tracking. Better experiences.

Make tracking part of your brand experience

Strengthen your brand, every step of the way