TikTok Shop shipping integration

TikTok Shop is one of the fastest-growing social commerce marketplaces in the U.S., where brands and creators sell products through short-form video, livestreams, and in-app storefronts with native checkout. Unlike traditional marketplaces, TikTok operates under a structured shipping framework that requires all TikTok-originated orders to be fulfilled using TikTok Shipping. This enforced logistics model introduces both opportunity and operational complexity for growing brands, enterprise retailers, and 3PLs.

ShipWise brings TikTok Shop into your broader order ecosystem, allowing you to manage TikTok Shop alongside your other sales channels within a single fulfillment framework. Whether you are routing TikTok orders through a third-party OMS or consolidating order management directly within ShipWise, the integration supports a centralized operational model. TikTok Shipping is exclusive to TikTok Shop orders, so those shipments are processed within TikTok’s carrier framework. Rather than functioning as a traditional carrier integration, this setup treats TikTok as a distinct order source with its own shipping structure built in.

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TikTok automatically selects the appropriate carrier service based on:

• Buyer-selected shipping speed
• Package weight and dimensions
• Destination
• Dispatch SLA requirements

This eliminates manual carrier selection and ensures service commitments align with TikTok’s fulfillment policies.

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Fulfillment requirements for TikTok orders: 

• TikTok Shop Orders must ship using TikTok Shipping
• TikTok Order ID required
• TikTok Item ID required (unless disabled in settings)
• Orders must be marked as TikTok
• Package weight must be provided
• Package dimensions must be provided
• Orders must be marked “RTS” (Ready to Ship) within dispatch SLA

For supported integrations such as Shopify, SellerCloud, SellerActive, and Rithum, required TikTok identifiers and order markings are handled automatically.

Can I use my own UPS or FedEx account for TikTok orders?
No. TikTok requires all TikTok Shop orders to ship using TikTok Shipping.

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Can I use TikTok Shipping to ship orders from other channels?
No. TikTok Shipping is only available to orders generated through TikTok Shop.

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Does TikTok operate its own delivery trucks?
No. TikTok partners with established carriers such as USPS, UPS, and FedEx.

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What happens if I don’t mark orders RTS (Ready to Ship) within the SLA?
Failure to meet dispatch requirements may impact seller performance metrics.

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Can 3PLs fulfill TikTok orders?
Yes. Each TikTok Shop can be onboarded separately and managed through client-profiles within the main account, allowing 3PLs to manage multiple clients while maintaining compliance.